Appointments

You can contact us about a medical or administrative query by clicking on the image opposite. We are now asking all patients, wherever possible, to use this link or the NHS Appto order repeat prescriptions and fit notes.

Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours.

Urgent cases are always fitted in the same day and given a time to attend but it will not be possible to choose which doctor or nurse you see.

• phone us on 01228 791328, Monday to Friday from 8am to 5pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• use our online system (Patient Access) via the link at the top of this page 
• phone us on 01228 791328, Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 8am
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Nurses based at our practice treat patients for a wide range of common conditions (e.g. minor injuries/illnesses, removing stitches, immunisations and so on). Our practice nurses are also specially trained to run routine clinics for certain conditions, such as diabetes, COPD and heart disease.

Please note: We are open from 6:30pm to 7:30pm on various evenings for extended access - these evenings are subject to change.

This is to accommodate our patients who work during the day and parents who need appointments out of school hours.

Over the last 12 months those patient who have taken an extended access appointment have given us excellent feedback and we would like to thank those patients for this.  Please continue to give us your feedback as it is always appreciated.  

The Extended Access appointments are with both our GP partners, Dr Judy Macdonald and Dr Annabella Faulder as well as our nursing team. 

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a Community Nurse if you are referred by your GP. You should also be visited at home by a Health Visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years old.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system, Patient Acces via the link at the top of this page
• phone us on 01228 791328, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Our building was purpose-bult in 2007. It is energy efficient and carries a very low carbon footprint.

Here are some of the features our patients can enjoy:

• An induction hearing aid loop is available - receptionists will help.
• There is ramped access at the main entrance designed with wheelchair users and disabled patients in mind.
• Some services are provided on the first floor - mainly by Health Visitors and District Nurses and a lift is available to aid access. If help is needed please ask at reception.
• Car parking available at the rear of the building with designated disabled bays.
• Disabled toilet facilities are available on both floors.